Returns




RETURNING GIFTS

Want to buy a gift in advance but worried about returns?


Don't worry, we've extended our returns policy so that orders placed between the 15th of November and the 24th of December can be returned any time before the 9th of January 2016.


If you've received a Calvin Klein product as a gift (from calvinklein.com) and would like to return it, please make sure that you let the original purchaser know since the refund will automatically be credited back to them.





Return policy


All products purchased on the Website may be returned within the following time frame at your own risk: You need to inform us of your intention to return the product(s) within 28 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you). You then need to physically return such product(s) to us without undue delay and in any event not later than 14 days after the day you informed us about your intention to return the product(s). Please click here for more information.


Panties, boxers and briefs can only be returned if unopened in original packaging, unworn and in the same condition as delivered, with all tags attached.


Swimwear and perfumes may not be returned unless in original sealed wrapping.


Returned products must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund incomplete returns or products that have been worn or washed.


If the products have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.


Products purchased online cannot be returned to Calvin Klein stores in your local area and vice versa.


Make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible. Each order you would like to return has to be packed separately, for a fast and smooth return processing.


Please also check your legal rights for returning goods in our Terms & Conditions.





how to return

Returning your products with us is so easy. For free returns please follow these 6 steps:

 

  1. Fill the form. Complete the return form you received along with your order and include it in the parcel you intend to return. It is important that you state the reason for returning each item you send back to us. You can do so by writing the number corresponding to your return reason next to the product you intend to return.
  2. Pack your products. Pack your item(s) in the original packaging when possible. Make sure the parcel is safely sealed.
  3. Use our return label. Attach the supplied address sticker on your parcel. Make sure it covers the old label. Your label is prepaid. Returns with us are free.
  4. Contact the carrier. Call UPS at the number below to arrange a free pick-up of your parcel. Alternatively you can return your order through a UPS depot or a UPS Access/KIALA Point. An overview of the UPS Access/KIALA Points in your area can be found here.
  5. Track your parcel. Visit www.ups.com (for Germany: www.dhl.de ) to track and trace your parcel using the tracking number on the sticker.
  6. Receive the refund. Once your returned products have been checked and inspected at our warehouse, you will receive a return e-mail notification. The refund for the returned items will be received via the same means you used to make your purchase. Refunds usually take up to 8-10 working days to appear on your statement, after you have received your return confirmation e-mail. Credit for gift returns will be issued to the original purchaser.

UPS phone numbers:

 

Austria
0810 006630

Belgium
078 250 877

Bulgaria
02 96096

Croatia
01 3454555

Czech Republic
0841 11 11 44

Denmark
35 25 80 80

Estonia
0666 4700

Finland
09 2311 3406

France
01 730 06 661

Hungary
06 40 98 98 98

Ireland
1 890 99 55 00

Italy
02 30 30 30 39

Latvia
067 805650

Lithuania
037 350505

Luxembourg
8002 2510

Netherlands
0900 2255 877

Poland
022 534 00 00

Portugal
707 23 23 23

Romania
021 2338877

Slovakia
02 16877

Slovenia
04 281 1200

Spain
902 88 88 20

Sweden
077 662 20 77

 

No return label and return form in your parcel? Contact us and we will provide you with all the necessary paperwork.




refunds

If you withdraw from your order as per the instructions here, we will reimburse to you all payments received from you, including the costs of standard delivery and eventual administration fees, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification. Your refund will be paid back to the same card/account that was used to place the order.


Refunds usually take up to 8-10 working days to appear on your statement, after you have received your return confirmation e-mail. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.


Credit for gift returns will be issued to the original purchaser.


You will be refunded the shipping cost in full if the entire order is returned.
Partial returns will not have the shipping costs refunded unless the items are returned due to a manufacturing defect or shipping error.
If this is the case the refund of the shipping costs will reflect the percentage of items returned (i.e. If one out of three items is returned, only 1/3 of the shipping cost is refunded).
In order to get a full refund it's important that we receive the goods in the same state in which they were received. The returned product has to be complete, unworn, unwashed and with all the product labels intact.





exchange

We currently do not have an exchange service.

 

You can return any product that you are not fully satisfied with.

 

As soon as your returned parcel reaches our warehouse, an e-mail notification will be triggered and your refund will be issued.

 

If you would like another product, color or size, please place a new order.